Privacy Policy

1.General Provisions

This Privacy Policy (hereinafter referred to as the Policy) applies to all information that SINKHRON PLUS company (hereinafter referred to as the Operator, we), located at sinkhron.ru, may obtain about the User while using the site sinkhron.ru.

Use of the site means the User's unconditional consent to this Policy and the conditions for processing their personal information specified in it.

2.Definitions

• Personal Data - any information relating to a directly or indirectly identified or identifiable natural person (personal data subject).
• Operator - SINKHRON PLUS company, which independently or jointly with other persons organizes and/or carries out personal data processing.
• Personal Data Processing - any action or set of actions performed using automation tools or without using such tools with personal data.
• Personal Data Confidentiality - a requirement mandatory for the Operator not to allow their distribution without the consent of the personal data subject.

3.What Data We Collect

As part of providing our services, we may collect the following categories of personal data:

3.1. Contact Information

• First and last name
• Email address
• Phone number
• Company name and position
• City of residence

3.2. Request and Order Information

• Type of requested service
• Language pairs for translation
• Event dates and venue
• Event topics and format
• Number of participants and interpreters
• Project budget
• Attached files and documents

3.3. Course Enrollment Information

• Education and work experience
• Language proficiency level
• Motivation for taking the course
• Payment information
• Learning progress

3.4. Technical Information

• IP address
• Browser information (User Agent)
• Page from which the request was sent
• Date and time of contact

4.Purposes of Personal Data Processing

We process your personal data for the following purposes:

• Providing translation services (simultaneous, consecutive, written translation)
• Translation equipment rental
• Conducting interpreter training courses
• Processing requests and cost calculation inquiries
• Communicating with clients to clarify order details
• Sending informational materials and news (with consent)
• Improving the quality of our services
• Ensuring security and preventing fraud
• Compliance with legislative requirements

5.Legal Basis for Processing

Personal data processing is carried out on the following legal grounds:

• Consent of the personal data subject
• Performance of a contract to which the personal data subject is a party
• Exercise of the operator's rights and legitimate interests
• Performance of obligations imposed by legislation

6.Data Collection Methods

Personal data is collected in the following ways:

• Filling out feedback forms on the website
• Submitting service requests through the website
• Course enrollment
• Newsletter subscription
• Phone calls and email correspondence
• Personal meetings and consultations

7.Data Transfer to Third Parties

We do not sell, exchange, or transfer your personal data to third parties without your consent, except in the following cases:

• Transfer to interpreter-contractors for order fulfillment (only necessary information)
• Transfer to equipment rental partners (when necessary)
• Transfer to government agencies when there is a legal requirement
• Transfer to technical partners to ensure website operation (with confidentiality obligations)

8.Data Retention Periods

9.Personal Data Protection

To protect your personal data, we apply the following measures:

• Data encryption during transmission (SSL certificate)
• Restricting access to personal data
• Regular security system updates
• Training employees on personal data processing rules
• Creating data backups
• Information security system audit

10.Your Rights

In accordance with Russian legislation, you have the following rights:

• Right to receive information about the processing of your personal data
• Right to access your personal data
• Right to rectification, blocking or destruction of personal data
• Right to withdraw consent to personal data processing
• Right to appeal the operator's actions to the authorized body or court

To exercise your rights, contact us using any convenient method specified in the 'Contacts' section.

11.Cookies and Analytics

Our website uses cookies for:

• Ensuring proper website operation
• Analyzing website traffic and user behavior
• Improving user experience
• Remembering your preferences

You can configure your browser to block cookies, however this may limit website functionality.

12.Policy Changes

We reserve the right to change this Privacy Policy. When making changes, we will notify you by posting the new version on our website. We recommend periodically reviewing this page for current information.

13.Contact Information